Service Cloud AI Rankings
How Service Cloud by Salesforce ranks across AI models
Customer Service Software
Compare with Other Customer Service Software Products
Salesforce Service Cloud
by Salesforce
Avg Rank: #1.310 models
Zendesk
Avg Rank: #2.02 models
ServiceNow Customer Service Management (CSM)
by ServiceNow
Avg Rank: #3.01 model
Freshdesk
by Freshworks
Avg Rank: #3.79 models
Microsoft Dynamics 365
by Microsoft
Avg Rank: #4.01 model
Microsoft Dynamics 365 Customer Service
by Microsoft
Avg Rank: #4.27 models
Help Desk Software
Compare with Other Help Desk Software Products
cloud-erp-service-centric
Mistral: Mistral Large 3 2512
0 mentionspositive
Compare with Other cloud-erp-service-centric Products
Financial Services Cloud
by Salesforce
Avg Rank: #1.01 model
SuiteProjects
by NetSuite
Avg Rank: #1.01 model
OpenAir
by NetSuite
Avg Rank: #1.01 model
NetSuite
by Oracle
Avg Rank: #1.52 models
Dynamics 365 Project Operations
by Microsoft
Avg Rank: #2.02 models
Microsoft Dynamics 365 Finance & Operations
by Microsoft
Avg Rank: #2.01 model
Conversational AI
Compare with Other Conversational AI Products
Enterprise Service Management
Compare with Other Enterprise Service Management Products
Now Platform
by ServiceNow
Avg Rank: #1.03 models
Jira Service Management
by Atlassian
Avg Rank: #2.77 models
BMC Helix ITSM
by BMC Software
Avg Rank: #3.01 model
BMC Helix Digital Workplace
by BMC Software
Avg Rank: #3.01 model
Helix ITSM
by BMC Software
Avg Rank: #3.01 model
BMC Helix ITSM & Business Workflows
by BMC Software
Avg Rank: #3.01 model
Field Service Management
OpenAI: GPT-5.1
0 mentionspositive
Compare with Other Field Service Management Products
Salesforce Field Service
by Salesforce
Avg Rank: #1.29 models
ServiceNow Field Service Management
by ServiceNow
Avg Rank: #1.73 models
ServiceMax
Avg Rank: #3.05 models
Microsoft Dynamics 365 Field Service
by Microsoft
Avg Rank: #3.110 models
Oracle Field Service
by Oracle
Avg Rank: #3.45 models
IFS
Avg Rank: #4.01 model
Live Chat Software
OpenAI: GPT-5.1
Rank: #8.0
“Enterprise service platform; live chat is one of many digital channels.”
1 mentionpositive
Compare with Other Live Chat Software Products
b2b-commerce
OpenAI: GPT-5.1
0 mentionspositive
Compare with Other b2b-commerce Products
SAP Commerce Cloud
by SAP
Avg Rank: #1.49 models
Salesforce Commerce Cloud (B2B)
by Salesforce
Avg Rank: #1.52 models
Salesforce B2B Commerce
by Salesforce
Avg Rank: #1.84 models
Oracle NetSuite
by Oracle
Avg Rank: #2.02 models
Salesforce B2B Commerce Cloud
by Salesforce
Avg Rank: #2.01 model
Adobe Commerce
by Adobe
Avg Rank: #2.99 models
CRM Software
Google: Gemini 2.5 Flash
0 mentionspositive
Mistral: Mistral Large 3 2512
0 mentionspositive
Compare with Other CRM Software Products
Enterprise Marketing Suites
Google: Gemini 2.5 Pro Preview 06-05
0 mentionspositive
Compare with Other Enterprise Marketing Suites Products
Adobe Marketing Cloud
by Adobe
Avg Rank: #1.01 model
Adobe Experience Cloud
by Adobe
Avg Rank: #1.47 models
Salesforce Marketing Cloud
by Salesforce
Avg Rank: #1.68 models
Journey Builder
by Salesforce
Avg Rank: #2.01 model
Adobe Analytics
by Adobe
Avg Rank: #2.03 models
Commerce Cloud
by Salesforce
Avg Rank: #3.01 model