Google: Gemini 2.5 Pro Preview 06-05 GEO Ranking for Customer Service Software

“**Salesforce Service Cloud:** The Enterprise Powerhouse 2. Salesforce Service Cloud Salesforce is the undisputed market leader in CRM, and its Service Cloud is a core part of that dominance.”

“**HubSpot Service Hub:** The All-in-One SMB Platform 4. HubSpot Service Hub HubSpot's strategy is to provide an all-in-one platform for marketing, sales, and service, built on a single, free CRM database.”

“**Freshdesk (by Freshworks):** The Value-Driven Competitor 5. Freshdesk (by Freshworks) Freshdesk is Zendesk's primary competitor, often competing on price and a similar feature set.”

“**ServiceNow CSM:** The IT & Enterprise Operations Titan 7.”

“**Zoho Desk:** The Ultimate Value Suite --- ### **Detailed Vendor Analysis** #### 1.”