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Salesforce Service Cloud AI Rankings

How Salesforce Service Cloud by Salesforce ranks across AI models

Customer Service Software

Google: Gemini 2.5 Flash

Rank: #1.0

2 mentionspositive

Google: Gemini 2.5 Pro Preview 06-05

Rank: #1.0

1 mentionpositive

anthropic/claude-opus-4.5

Rank: #1.0

1 mentionpositive

OpenAI: GPT-5.1

Rank: #1.0

1 mentionpositive

Mistral: Mistral Large 3 2512

Rank: #1.0

1 mentionpositive

Z.AI: GLM 4.7

Rank: #1.0

1 mentionpositive

Meta: Llama 3.3 70B Instruct

Rank: #1.0

1 mentionpositive

OpenAI: GPT-4o-mini

Rank: #2.0

1 mentionpositive

Anthropic: Claude Sonnet 4.5

Rank: #2.0

1 mentionpositive

DeepSeek: DeepSeek V3

Rank: #2.0

1 mentionpositive

Compare with Other Customer Service Software Products

Zendesk

Avg Rank: #2.02 models

ServiceNow Customer Service Management (CSM)

by ServiceNow

Avg Rank: #3.01 model

Freshdesk

by Freshworks

Avg Rank: #3.79 models

Microsoft Dynamics 365

by Microsoft

Avg Rank: #4.01 model

Microsoft Dynamics 365 Customer Service

by Microsoft

Avg Rank: #4.27 models

HubSpot Service Hub

by HubSpot

Avg Rank: #4.29 models

Help Desk Software

Google: Gemini 2.5 Pro Preview 06-05

Rank: #2.0

1 mentionpositive

Google: Gemini 2.5 Flash

Rank: #2.0

1 mentionpositive

Z.AI: GLM 4.7

Rank: #2.0

1 mentionpositive

Anthropic: Claude Sonnet 4.5

Rank: #3.0

1 mentionpositive

anthropic/claude-opus-4.5

Rank: #3.0

1 mentionpositive

OpenAI: GPT-5.1

Rank: #4.0

1 mentionpositive

Mistral: Mistral Large 3 2512

Rank: #5.0

1 mentionpositive

Meta: Llama 3.3 70B Instruct

Rank: #5.0

1 mentionpositive

DeepSeek: DeepSeek V3

Rank: #10.0

1 mentionpositive

Compare with Other Help Desk Software Products

Zendesk

Avg Rank: #1.01 model

Freshdesk

by Freshworks

Avg Rank: #2.58 models

ServiceNow

Avg Rank: #3.02 models

HubSpot Service Hub

by HubSpot

Avg Rank: #4.69 models

Jira Service Management

by Atlassian

Avg Rank: #5.89 models

Zoho Desk

by Zoho Corporation

Avg Rank: #6.010 models

Enterprise Service Management

OpenAI: GPT-5.1

Rank: #6.0

1 mentionpositive

Compare with Other Enterprise Service Management Products

Now Platform

by ServiceNow

Avg Rank: #1.03 models

Jira Service Management

by Atlassian

Avg Rank: #2.77 models

BMC Helix ITSM

by BMC Software

Avg Rank: #3.01 model

BMC Helix Digital Workplace

by BMC Software

Avg Rank: #3.01 model

Helix ITSM

by BMC Software

Avg Rank: #3.01 model

BMC Helix ITSM & Business Workflows

by BMC Software

Avg Rank: #3.01 model

Live Chat Software

OpenAI: GPT-5.1

Rank: #8.0

“Enterprise service platform; live chat is one of many digital channels.”
1 mentionpositive

Compare with Other Live Chat Software Products

Fin AI bot

by Fin AI

Avg Rank: #1.01 model

Intercom

Avg Rank: #1.33 models

Zendesk Chat

by Zendesk

Avg Rank: #1.86 models

Zendesk Messaging

by Zendesk

Avg Rank: #2.01 model

LiveChat

by LiveChat, Inc.

Avg Rank: #3.86 models

HubSpot Service Hub

by HubSpot

Avg Rank: #5.01 model

Enterprise Marketing Suites

Google: Gemini 2.5 Pro Preview 06-05

0 mentionspositive

Compare with Other Enterprise Marketing Suites Products

Adobe Marketing Cloud

by Adobe

Avg Rank: #1.01 model

Adobe Experience Cloud

by Adobe

Avg Rank: #1.47 models

Salesforce Marketing Cloud

by Salesforce

Avg Rank: #1.68 models

Journey Builder

by Salesforce

Avg Rank: #2.01 model

Adobe Analytics

by Adobe

Avg Rank: #2.03 models

Commerce Cloud

by Salesforce

Avg Rank: #3.01 model

Field Service Management

OpenAI: GPT-5.1

0 mentionspositive

Compare with Other Field Service Management Products

Salesforce Field Service

by Salesforce

Avg Rank: #1.29 models

ServiceNow Field Service Management

by ServiceNow

Avg Rank: #1.73 models

ServiceMax

Avg Rank: #3.05 models

Microsoft Dynamics 365 Field Service

by Microsoft

Avg Rank: #3.110 models

Oracle Field Service

by Oracle

Avg Rank: #3.45 models

IFS

Avg Rank: #4.01 model