Anthropic: Claude Sonnet 4.5 GEO Ranking for Help Desk Software

“Freshdesk (Freshworks) **Key Strengths:** - Excellent value for money with generous free tier - Intuitive, user-friendly interface with minimal training required - Strong automation capabilities (Freddy AI) - Good omnichannel support - Gamification features to motivate support teams - Fast implementation time **Key Weaknesses:** - Reporting capabilities less robust than Zendesk - Some advanced f”

“Seamless integration with Salesforce CRM ecosystem”

“Excellent integration with HubSpot's marketing and sales tools”

“Zoho Desk **Key Strengths:** - Very competitive pricing - Strong integration with Zoho ecosystem - AI assistant (Zia) included at lower price points - Multi-channel support including social media - Good customization capabilities - Solid mobile apps **Key Weaknesses:** - Interface less modern than competitors - Best value requires commitment to Zoho ecosystem - Smaller third-party integration ma”

“Excellent for IT service management (ITSM) and DevOps”