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Zendesk AI Rankings

How Zendesk ranks across AI models

Live Chat Software

Google: Gemini 2.5 Flash

Rank: #1.0

1 mentionpositive

DeepSeek: DeepSeek V3

Rank: #2.0

1 mentionpositive

OpenAI: GPT-4o-mini

Rank: #2.0

1 mentionpositive

Meta: Llama 3.3 70B Instruct

Rank: #2.0

1 mentionpositive

Z.AI: GLM 4.7

Rank: #2.0

1 mentionpositive

Anthropic: Claude Sonnet 4.5

Rank: #2.0

1 mentionpositive

anthropic/claude-opus-4.5

Rank: #2.0

1 mentionpositive

Compare with Other Live Chat Software Products

Fin AI bot

by Fin AI

Avg Rank: #1.01 model

Intercom

Avg Rank: #1.33 models

Zendesk Chat

by Zendesk

Avg Rank: #1.86 models

Zendesk Messaging

by Zendesk

Avg Rank: #2.01 model

LiveChat

by LiveChat, Inc.

Avg Rank: #3.86 models

HubSpot Service Hub

by HubSpot

Avg Rank: #5.01 model

Conversational AI

Anthropic: Claude Sonnet 4.5

Rank: #6.0

2 mentionspositive

Compare with Other Conversational AI Products

Contact Center AI (CCAI)

by Google

Avg Rank: #1.02 models

Contact Center AI

by Google

Avg Rank: #1.02 models

Copilot

by Microsoft

Avg Rank: #1.01 model

Dialogflow CX

by Google

Avg Rank: #1.01 model

Google Dialogflow

by Google

Avg Rank: #1.01 model

Vertex AI

by Google

Avg Rank: #1.03 models

Customer Service Software

anthropic/claude-opus-4.5

Rank: #2.0

1 mentionpositive

OpenAI: GPT-5.1

Rank: #2.0

1 mentionpositive

Anthropic: Claude Sonnet 4.5

0 mentionspositive

Compare with Other Customer Service Software Products

Salesforce Service Cloud

by Salesforce

Avg Rank: #1.310 models

ServiceNow Customer Service Management (CSM)

by ServiceNow

Avg Rank: #3.01 model

Freshdesk

by Freshworks

Avg Rank: #3.79 models

Microsoft Dynamics 365

by Microsoft

Avg Rank: #4.01 model

Microsoft Dynamics 365 Customer Service

by Microsoft

Avg Rank: #4.27 models

HubSpot Service Hub

by HubSpot

Avg Rank: #4.29 models

Experience Research Platforms

DeepSeek: DeepSeek V3

Rank: #8.0

1 mentionpositive

Compare with Other Experience Research Platforms Products

XM Platform

by Qualtrics

Avg Rank: #1.02 models

Qualtrics XM

by SAP

Avg Rank: #1.02 models

UserZoom

Avg Rank: #1.01 model

UserTesting

Avg Rank: #2.52 models

Medallia

Avg Rank: #2.52 models

SurveyGizmo

by Alchemer

Avg Rank: #3.01 model

Help Desk Software

Meta: Llama 3.3 70B Instruct

Rank: #1.0

1 mentionpositive

Google: Gemini 2.5 Flash

0 mentionspositive

Compare with Other Help Desk Software Products

Freshdesk

by Freshworks

Avg Rank: #2.58 models

ServiceNow

Avg Rank: #3.02 models

Salesforce Service Cloud

by Salesforce

Avg Rank: #4.09 models

HubSpot Service Hub

by HubSpot

Avg Rank: #4.69 models

Jira Service Management

by Atlassian

Avg Rank: #5.89 models

Zoho Desk

by Zoho Corporation

Avg Rank: #6.010 models

Sales Engagement Platforms

OpenAI: GPT-4o-mini

Rank: #7.0

1 mentionpositive

Compare with Other Sales Engagement Platforms Products

Salesforce Sales Cloud

by Salesforce

Avg Rank: #1.01 model

Outreach

Avg Rank: #2.01 model

Outreach Commit

by Outreach

Avg Rank: #2.01 model

HubSpot Sales

by HubSpot

Avg Rank: #3.01 model

HubSpot Sales Hub

by HubSpot

Avg Rank: #3.77 models

SalesLoft

Avg Rank: #4.01 model

CRM Software

OpenAI: GPT-5.1

0 mentionspositive

Compare with Other CRM Software Products

HubSpot CRM

by HubSpot

Avg Rank: #2.44 models

Microsoft Dynamics 365

by Microsoft

Avg Rank: #2.55 models

Oracle CX Cloud

by Oracle

Avg Rank: #4.04 models

Oracle Siebel

by Oracle

Avg Rank: #4.01 model

SAP C/4HANA

by SAP

Avg Rank: #4.01 model

Zoho CRM

by Zoho Corporation

Avg Rank: #4.77 models