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Freshservice AI Rankings

How Freshservice by Freshworks ranks across AI models

Enterprise Service Management

OpenAI: GPT-4o-mini

Rank: #4.0

1 mentionpositive

Z.AI: GLM 4.7

Rank: #4.0

1 mentionpositive

Google: Gemini 2.5 Flash

Rank: #5.0

1 mentionpositive

anthropic/claude-opus-4.5

Rank: #5.0

1 mentionpositive

OpenAI: GPT-5.1

Rank: #5.0

1 mentionpositive

DeepSeek: DeepSeek V3

Rank: #5.0

1 mentionpositive

Anthropic: Claude Sonnet 4.5

Rank: #6.0

1 mentionpositive

Compare with Other Enterprise Service Management Products

Now Platform

by ServiceNow

Avg Rank: #1.03 models

Jira Service Management

by Atlassian

Avg Rank: #2.77 models

BMC Helix ITSM

by BMC Software

Avg Rank: #3.01 model

BMC Helix Digital Workplace

by BMC Software

Avg Rank: #3.01 model

Helix ITSM

by BMC Software

Avg Rank: #3.01 model

BMC Helix ITSM & Business Workflows

by BMC Software

Avg Rank: #3.01 model

IT Management Software

OpenAI: GPT-5.1

Rank: #6.0

“Strong SaaS-native ITSM for SMB and mid-market.”

1 mentionpositive

Anthropic: Claude Sonnet 4.5

Rank: #7.0

1 mentionpositive

anthropic/claude-opus-4.5

0 mentionspositive

Compare with Other IT Management Software Products

Now Platform

by ServiceNow

Avg Rank: #1.02 models

Azure Monitor

by Microsoft

Avg Rank: #1.03 models

System Center

by Microsoft

Avg Rank: #2.02 models

Azure

by Microsoft

Avg Rank: #2.01 model

Intune

by Microsoft

Avg Rank: #2.02 models

ServiceNow ITSM

by ServiceNow

Avg Rank: #2.01 model