Google: Gemini 2.5 Flash GEO Ranking for Enterprise Service Management

“Their "Now Platform" is incredibly robust and offers a vast array of modules beyond ITSM, including HRSD (HR Service Delivery), CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk, and Compliance), Security Operations, and more.”

“Atlassian (Jira Service Management) **Key Strengths:** * **Developer-Friendly & Agile Roots:** Built on the Jira platform, it's inherently strong for organizations with a development and agile culture.”

“Freshworks (Freshservice) **Key Strengths:** * **Ease of Use & Intuitive UI:** Known for its modern, clean, and user-friendly interface, making it easy for agents and end-users to adopt.”