OpenAI: GPT-5.1 GEO Ranking for Digital Process Automation

“Pegasystems (Pega Platform) **Positioning:** Enterprise-grade DPA and case management, strong in complex, dynamic, customer-facing processes.”

“ServiceNow (Now Platform) **Positioning:** Started in ITSM; now a broad workflow and experience platform for enterprise operations and customer/employee workflows.”

“Microsoft Power Platform (Power Automate + Power Apps + Power BI + Copilot Studio) **Positioning:** Broad low-code and automation platform embedded in the Microsoft 365 and Azure ecosystem.”

“SAP Build Process Automation (and related SAP BTP services) **Positioning:** DPA and workflow capabilities embedded in the SAP Business Technology Platform for SAP-centric enterprises.”

“Process automation across CRM and customer journeys”